Traxeno
Showing all FAQs

How do I enroll in a Traxeno course?

Create an account, choose your course, and complete checkout. You’ll receive instant access and a welcome email with next steps.

Tip: Use the same email across purchases to keep your progress unified.

Where can I access my purchased courses?

Log in to your dashboard and open “My Courses”. Access works on desktop and mobile browsers. We recommend the latest Chrome, Safari, or Firefox.

  • Progress sync across devices
  • Supports picture-in-picture video
  • Resume from last lesson

What is your refund policy?

We offer a 14‑day no‑questions‑asked refund if you’ve completed fewer than 20% of the course. Contact support with your order ID.

Note: Bundle purchases follow the same timeline but require returning all items.

Do you provide completion certificates?

Yes. After finishing all required lessons and quizzes, you can generate a shareable certificate including your name, course title, and completion date.

Are there discounts or student pricing?

Yes. We run seasonal discounts and offer 25% off for students with valid academic email. Bulk team purchases also receive tiered pricing.

Subscribe to our newsletter to be notified about promotions.

What languages are available?

Courses are in English with subtitles in Spanish, Portuguese, and German. Transcripts are downloadable as PDF and SRT files.

Can I learn on mobile devices?

Yes. Our player adapts to small screens, supports offline-friendly transcripts, and remembers your progress across devices.

Do you run live sessions or only recorded lessons?

We provide both. Pre‑recorded modules for flexible learning plus monthly live Q&A sessions with instructors. Replays are available within 24h.

Can I download videos and materials?

Videos are streamed to protect authors. You can download slides, code, and transcripts. Selected courses offer offline video via secure app access.

How can I contact support?

Use the “Help” widget in your dashboard or email [email protected]. Our typical response time is under 24 hours on business days.

Prefer a call? +1 (555) 437-9824

How do you handle my data and privacy?

We collect only what’s necessary to run your account and improve learning. You can export or delete your data anytime from your profile settings.

Can I get an invoice with my company details?

Absolutely. After checkout you can add company name, VAT/TAX ID, and address to generate a compliant invoice in PDF format.

Do you offer team seats and management?

Yes — with seat invitations, role‑based access, and consolidated billing. Managers can monitor progress and export reports.

Does my progress sync across devices?

Yes. Your learning position, quiz attempts, and notes are synced securely once you’re online.

Video won’t play. What should I try?
  1. Refresh and try another browser tab.
  2. Disable extensions like ad blockers temporarily.
  3. Test another network or VPN off.

If the issue persists, send us the “Player diagnostics” from the video menu.